Have We Become Too Reliant on Technology for Patient Care?

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I think it's important to recognize that there are things that technology do better than people and there are things that people do better than technology, and if I'm trying to have a conversation with you and elicit information from you, idealy you should be my sole focus of attention.

If on the other hand I need to look something up, I want to review data, I need to do a task, technology can be an enormous facilitator. I think where we get into trouble is when we muti-task, the core problems in healthcare today is physicians and probably all healthcare providers are way too busy they're trying to do too many things at one time, and as I mentioned before, I think it degrades the quality of their performance, and we're not even aware of it for the most part.

We're just so used to multitasking that I suspect your physician will be aghast if you pointed out to him or her that, hey, we're having a conversation, and you're looking over there at the computer because he or she would probably recognize A it's rude, B it undermines his ability to really listen to what you're saying.

But as far as he's concerned, he knows he's got this much time to spend with you before the next patient's going to be screaming in the waiting because it's his or her turn.