What Other Industries Can Healthcare Learn From?

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Well the auto industry, the retail industry and interestingly the gaming industry, I'll give you an example of each. Over the years the auto industry has developed what's the Toyota production system lead manufacturer. They've developed methods to as we say get it right the first time, to not build the defect into the process that then has to be corrected later, and so there are a number of hospitals around the country, that spent a decade now, learning how they do that in auto production and applying it to healthcare.

Now your first reaction is people own cars, everybody's different. Yeah, but mostly they're the same. So, most car battery operations have a certain kind of approach, and they've learnt how to construct a physical environment and examine the process to try to eliminate defects of wastes, wasted motion, time spent looking for things.

Things that operate differently from one day to the next. So, that's an example. The retail industry if you buy a pack of Mrs. Fields cookies from Walmart and Origami/g. They now it and [UNKNOWN] that night. They can re-stock those cookies they don't have a whole lot of inventory sitting in the shelf some place.

So, the retail industry is terrific at understanding in real time what their flaws are. The number of hospitals have now learnt from that. They call it logistics management. So, they don't have wasted space stocking things that sit around for weeks. That's one example. Lastly the gaming industry.

So, if you use your loyalty card in a casino. The main reason they give you that loyalty card is because they know, if you loose 200 bucks quickly you're going to leave the casino, have a bad experience and never come back. So when you get to 190 bucks some will saddle up next to you and say, how are you doing? Not so good here's a free meal, use a ticket to a show, even if you wind up loosing 200 bucks you say plan I had a great time at the still and coming back.

So what they've done is use information they have about your behavior, and information from thousands of people like you to intervene before you do a bad thing and change the future. We need to do the same thing with diabetes, with hypertensives, with people with arthritis that is to say, we should know not that we want to wait until a bad thing happens to you, but understand that a bad thing is about to happen to you and intervene before it happens.