How to improve the doctor-patient relationship?
The current the doctor-patient relationship model doesn't match requirements of our evolving healthcare system, says HealthMaker Mark Laret, CEO of UCSF Medical Center. In this video he explains how it needs to change.
Transcript
The expectations are getting higher on both sides-- what the patient expects out of the visit and the physicians' higher expectations and requirements
of information that needs to be communicated to the patient. It isn't going to work in this current model. [GENTLE MUSIC]
We are captive today of the longstanding traditional
reimbursement system. And that's what drives the primary care physician to have visits every 15 or 20 minutes
or sometimes every 10 minutes and 2 sessions a day and 10 a week. And that model isn't going to work.
So that is a crisis. I think the patients-- you know, many patients are thrilled with their physicians
and the care they give. And that's great. But I think over time, the expectations are getting higher on both sides-- what
the patient expects out of the visit and the physicians' higher expectations and requirements of information that needs to be communicated to the patient.
It isn't going to work in this current model. So I think it's a great time to start to evolve the model.
I have to say, I see companies like Safeway, who have really taken on employee wellness with a vengeance,
accomplish some things that I would have never imagined. So through using the financial incentive of reduced premium
payments or copayments, they drive many of their employees into support groups. So a few of us might be employees
and we have an incentive to form a support group about losing weight. And we start to hold each other accountable.
And we're saying, have you done your exercise today, and, come on, let's go for a walk. And that kind of intervention in someone's health--
we today in general just say, well, that's the doctor-- the patient, doctor. That's that relationship. It can't all be there.
It needs to be in some of these other settings. And I think as we build that out, I
think it will take more pressure off of the physician-- the physician, patient relationship-- and allow that relationship
to evolve into something that, I think, frankly, could be a lot more meaningful. [AUDIO LOGO]
health care
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