Internet Doctor Visit? How Technology Can Change Basic Healthcare

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[MUSIC] Seeing people, one at a time face to face in your office. That's a 19th century business model, and it's become unaffordable. If I could offer you a visit not for a 100$ or 150 from my fifteen minutes of time, but I could do it for 25, because I knocked out 60, 70, 90% of my overhead.

Yes I took on the over head of the ICT the internet, but that's minuscule compared to the bricks and mortar and the capital investment in the structure I had to build. Think about face to face banking versus ritual banking. The quality of the interaction in your hands because you can bank anytime you want to, where you want to, how you want to when you have a spare minute goes up.

If you had a thought about your health and you wanted to ask your doctor and you knew you had to get on hold, make an appointment and you'll get an appointment, whatever, you might for-go the question. New York has laws on the book that actually prevents you as a citizen from getting direct access to your lab data, you have to go through your doctor.

So what other industry or what other product you ever purchased you pay for but you don't have the right to see or touch until someone, some daddy gives you approval. 80% of our cancer and chronic disease and I can manage that better virtually using all the interactive tools that are of now become available.

That was 12 years ago when I started. Since then, mobile technology has sky rocketed as we're seeing here. I have smart phones, I have smart tablets, video conferencing, IM, chat. I'm going to contend to you that none face to face care is not equal to but it's actually superior to face to face care.

I drank telemedicine Kool-Aid almost 20 years ago and it's being around the corner just forever. Maybe because we're bankrupt, maybe because the world is going broke, we'll actually see substantive change. Maybe it will be quicker than I think, but the technology is there, the technology is going to continue to mature, but the social change and the engineering and the people change that's needed to make this happen, that's much harder.

I've been here talking to delegations from Africa, where nations are trying to look at healthcare systems they need to create literally from scratch. And I think they have a better chance at creating a complimentary virtual care system to the bricks and mortar system than we do of tearing down part of the bricks and mortar system, and allowing it to go virtual.