Who is eligible to participate in the Partners for Health wellness program provided by Sharecare?
Employees, spouses, adult dependents and retirees who are enrolled in medical insurance with Partners for Health have access to Sharecare’s tools and programs.
Incentives are available for active state and higher education employees and spouses only.
How do I set up my Sharecare account?
Visit stateoftn.sharecare.com to register and begin online activities. The first time you log in you will need to register. Steps to register can be found here – “How to Register” guide
Will I be charged for participating in this program?
No. This program is confidential, voluntary and offered at no additional cost to you as part of your health benefits.
Is my health information protected?
Yes. Your privacy is ensured in compliance with the Health Insurance Portability and Accountability Act of 1996.
Sharecare will not disclose Protected Health Information unless it is otherwise authorized by the Business Associate Agreement between the State and Sharecare and is necessary to carry out Sharecare’s contract with the State. Sharecare will not ask Members to authorize Sharecare to discuss Members’ Protected Health Information in a manner not provided for in the Business Associate Agreement between the State and Sharecare.
What information is shared with my employer or Partners for Health?
No individual participant information is shared with your employer. For purposes of paying the cash incentives, state payroll and your employer, if you work for University of Tennessee or a Tennessee Board of Regents school, your employer will have access to the dollar amount you earned in order to pay the incentive in your paycheck.
Am I required to participate in this program?
Yes. Participation is completely voluntary. If you would like to decline participation or opt out of Sharecare programs after you have enrolled in programs, please follow the steps below:
To disenroll from Lifestyle Management or Chronic Condition Management Coaching – Please call Customer Service at 888.741.3390 and indicate you would like to leave the program. You can also inform your coach or clinician during any interaction. If you opt out of these programs, you will still have access to Sharecare’s online programs, tools and incentives via stateoftn.sharecare.com.
To disenroll from Eat Right Now – Please call Customer Service at 888.741.3390 and indicate you would like to leave the program. If you opt out of these programs, you will still have access to Sharecare’s online programs, tools and incentives via stateoftn.sharecare.com.
To opt out of all Sharecare programs after you have enrolled, including the online tools and ability to earn incentives – Please call Customer Service at 888.741.3390. If you change your mind about participating, you must call and let Sharecare know.
How do I update my communication preferences?
From your computer:
Sign into your Sharecare account, then select the gear icon in the top right corner.
Visit the Communications page to update your choices for email subscription and/or text messages.
From your Android or Apple Smartphone:
Sign into your Sharecare account. Then select You from the bottom banner.
Select the gear icon and Communications.
Select the methods you wish to update (push notifications, email subscriptions and/or text messages).
NOTE: We will only send texts about coaching reminders or Sharecare account updates. To receive text messages related to the Partners for Health wellness program, please text START to 615-656-0445.
RealAge® Test
What is the RealAge Test?
The RealAge Test is Sharecare’s scientifically based health assessment that estimates how you are aging based on your lifestyle, health history, biometrics, and more. It should only take 10-15 minutes to complete.
The RealAge Test is not required to participate in Sharecare programs. However, it is required annually for active state and higher education employees and their spouses who are enrolled in medical insurance through Partners for Health to earn wellness incentives.
How do I complete the RealAge Test?
To complete the RealAge Test, visit stateoftn.sharecare.com. Once you create your account, select GetStarted in the Welcome Message. If you have already created your account, log in and select You from the banner and Take the RealAge Test. For instructions on how to set up your online account, see question two under General.
How do I review my RealAge Results?
You can access your RealAge Test results by selecting You and HealthProfile. Once you have taken your RealAge Test, you’ll get tips on how to lower your health risks over time. You can also update or change your answers at any time.
Do I earn incentives for completing the RealAge Test?
If you are interested in earning wellness incentives, you must complete your RealAge Test by Dec. 31 to unlock your incentives for the current year. You will not receive any incentive payments until the RealAge Test is complete.
If I don’t finish taking the RealAge Test, do I have to start over?
Your RealAge Test answers are automatically saved, so you can pause the test at any time. You can complete the RealAge Test at a later date, when ready.
Biometric Screenings
How much does a biometrics screening cost?
There is no cost to eligible members for completing their biometric screening in one of four ways:
Attend a Partners for Health sponsored on-site screening event
Get screened at a Quest Diagnostics Patient Service Center
Have your doctor complete a Physician Results Form
Complete an at-home test kit
Who administers the Partners for Health sponsored onsite biometric screening?
Onsite screenings are administered by Sharecare and their screening vendor, Quest Diagnostics. Sharecare and Quest protect the confidentiality of your information in compliance with the requirements of the Health Insurance Portability and Accountability Act of 1996 and applicable state laws.
How do I prepare for the screening?
Here is how you can make sure to have a successful screening experience:
Although not required, we recommend fasting for at least nine hours prior to your screening. This includes all food and drinks except for water.
Failure to properly fast may cause inaccurate blood test results. If you have a health condition, such as diabetes or pregnancy, or any other medical concerns, consult a doctor before fasting.
Drink plenty of water to make it easier to give a sample of your blood.
Continue taking medications as prescribed on the day of the screening.*
Arrive five minutes before your scheduled time.
Allow about 20 minutes for your screening.
*Follow your doctor’s instructions for taking your medications, including taking them with food if necessary.
Where can I view my biometric screening results?
To view your results, follow the below instructions:
Choose the You option from the menu choices on the left. This is the last icon with the person in the circle.
Click on the HealthProfile and select Biometrics to see your results.
From your Android or Apple smartphone using the Sharecare app:
Open the app and follow the prompts to login.
Choose the You icon from the bottom menu choices.
Click on HealthProfile and select Biometrics to see your results.
It can take between two to four weeks before you will see your results within your Sharecare Health Profile.
What if I complete my biometric screening in December? Can I still earn the incentive?
The screening period for the current calendar year will be from Jan. 1 – Nov. 30. You have until Dec. 15 to submit your Physician Results Form if utilizing this option. If you complete a biometric screening with your doctor between Dec. 1 – Nov. 30, these lab results will count toward the next program year earnings.
Can I earn incentives for my lab values being in target range?
Yes! If you have three out of four values in the lower risk range for metabolic syndrome (see below) you will automatically earn a $125 incentive. You must first complete the RealAge Test and submit your biometric values to qualify. If three or more values are outside of the lower risk range, you are at higher risk for metabolic syndrome, and you may be at higher risk for heart disease, diabetes or stroke. Some target ranges for healthiest or lowest risk may be different.
Biometric Screening Lab Values
Triglycerides < 150 mg/dL
HDL Cholesterol Women >= 50 mg/dL
HDL Cholesterol Men >= 40 mg/dL
Fasting Blood Glucose < 100 mg/dL
Body Mass Index < 30 kg/m2
In addition, if you meet both target ranges for blood pressure, you can earn a $25 incentive!
Blood Pressure – Systolic < 130 mmHG
Blood Pressure – Diastolic <85 mmHG
What if I don’t use my at-home test kit I ordered. Can I use it for the next program year?
Your at-home test kit must be ordered and returned in the same program year. For example, if you order the kit to use in 2026, you must return the kit by the Nov. 30, 2026 deadline. If you order an at-home test kit and do not return it within the same year, you will no longer see it as an option to complete your biometric screening in subsequent program years.
Preventive Screenings
What are the different preventive screenings that qualify for incentives?
Complete your annual physical or well-woman exam to earn $25. Then, complete select preventive screenings to earn an additional $25 per screening:
Breast cancer screening for females ages 40 – 75
Colon cancer screenings for ages 45 – 75
Cervical cancer screenings for females ages 21 – 65
Lung cancer screening for adults ages 50 – 80 (with 20 pack-year history of smoking)
What if I complete my preventive screening in December? Can I still earn the incentive?
If you complete a preventive screening in December, it will count toward the upcoming year’s incentive earnings.
What if I don’t qualify for a preventive screening because of my age or another reason? Can I receive a medical exemption?
Medical exemptions will not be offered for preventive screenings. Please review other wellness activities to earn the maximum incentive amount.(under Earn Incentives section).
Incentives
Who is eligible to receive the incentive?
Active state and higher education employees and spouses enrolled in medical insurance with Partners for Health can earn up to $250 per program year ($500 per household). The incentive will be deposited into the head of contract’s end-of-month paycheck by your employer. The incentive will be combined with your regular pay. The incentive is taxable and subject to withholding, garnishment and reporting and will impact the actual amount in your paycheck.
How do I earn incentives?
Click here to view a complete list of reward earning activities. You can also view this list on the Partners for Health website at:
Sharecare is responsible for tracking and reporting your activities. All activities will be tracked through Sharecare’s website. You must first set up your account and complete the RealAge Test in order to start receiving credit for incentives.
When do my activities need to be completed to earn the incentive?
Activities need to be completed by Nov. 30 or Dec. 31, depending on the activity. Go to the Earn Incentives page for a complete list of activities and deadlines eligible for rewards.
Where can I track my activities and incentives?
To see your current year incentive status, follow the instructions below:
From your computer:
Go to stateoftn.sharecare.com and follow the prompts to login. If you have not registered and completed your RealAge Test, you will need to do so prior to viewing your activity status.
Choose the “Achieve” icon on the left side of the menu.
Choose the “Rewards” option and click on “Partners for Health Wellness Program“.
From your Android or Apple smartphone using the Sharecare app:
Open the app
Choose the “Achieve” icon from the bottom menu choices.
Choose the “Rewards” option from this screen and click on “Partners for Health Wellness Program“.
When will my activity show as completed in the Rewards Center?
Reward Activity
Timeline for Activity Completion to Display in Rewards Center
RealAge Test
same day
Biometric Screening Lab Values & Blood Pressure
3 to 5 business days after Quest receives the screening results
Preventive Exams
6 to 8 weeks after the exam
Eat Right Now
1 to 2 business days
Telephonic Lifestyle Coaching and Chronic Condition Management Coaching
same day
Digital Coaching Interactions
same day
Intensive Diabetes Management
1 to 2 business days
Wellness Challenge
once challenge goal has been met
Case Management Participation
3 to 5 business days after the 20th of each month
Take Charge at Work Participation
3 to 5 business days after the 20th of each month
How long after the activity shows complete in the Rewards Center will I see the money in my paycheck?
The cash payment for both the employee and the spouse will be paid in the head of contract’s paycheck. Once each of you complete the RealAge Test, payments will be made monthly and always in the end of month paycheck. For some activities it could take up to three months depending on the activity and when it is completed and reported to Sharecare. All payments should generally be made within a month or two of the activity being completed and reported to Sharecare. Payments for completing preventive exams usually take the longest to process.
Where can I find the payments?
You can track the payments on your digital paystub: State employees: Your incentive will show in the Hours and Earnings section on the ESS paycheck with the description “Well Ince” University of Tennessee employees: Your incentive will show in the gross pay section with the description “Wellness Incentives” Tennessee Board of Regents school employees: Your incentive will show in earnings with the description “TBR Hlth”
What if I am a state employee and elected for my incentive payments to go to my HSA. How can I track the payments?
State employees enrolled in the Consumer-Driven Health Plan (CDHP) can also put their wellness program cash incentives into their HSA. State employees can make this choice during Annual Enrollment. Note: Any wellness incentives deposited into the HSA will count toward the overall HSA IRS annual maximum. This means you need to take the 2025 IRS limit and subtract the $500 or $1,000 seed funds from the state and subtract how much you think you will earn in wellness program incentives in 2025 to determine how much money you want to contribute to your account pretax. State employees can use Edison employee self-service to adjust their HSA contribution at any time. To track your incentive payment, your incentive will show in the Hours and Earnings section on the ESS paycheck with the description “Well Ince” and you will also see the same amount in the Before-Tax Deductions section listed with the description “Health Savings Accnt Wellnss”. To view your HSA contributions on the Optum Bank website, you can view your contributions in the blue box and see your recent contributions at the bottom. Note, there is no filter specific to wellness contributions.
Sample ESS paycheck
If both the head of contract and spouse work for state/higher education, will each receive the incentive because we each receive a paycheck?
Even if your spouse is an employee, if he/she is a dependent on your health insurance, the head of contract will receive the incentive payment in his/her paycheck. If you have separate coverage, then you will each receive the cash payment in your own paycheck.
What happens if I become eligible during the year? Can I still earn the incentives?
Yes. However, new hires and new plan members may be limited in the dollar amount you can earn depending on your hire date and the activity deadlines.
What if I can’t participate due to a medical issue? Will I still be able to earn incentives?
Yes. The cash incentives are available to all eligible members. If you think you are unable to meet a standard for the cash incentive, you might qualify for an opportunity to earn the incentive through different means. Call Sharecare at 888.741.3390 and they will work with you.
If I am pregnant, can I earn my full incentive amount?
Yes. Once you complete the RealAge Test, you have the option to participate in various activities to help you earn the full incentive amount. Activities include participating in coaching or guided programs, wellness challenges, case management and more. See the full list of activities to earn your incentive under the “Earn Incentives” section.
Will I receive my incentive if I am out on an approved leave of absence such as short-term or long-term disability?
State Employees: The answer is yes. The type of leave you are on will determine how the payment is made. You will receive your incentive payment via a paper paycheck mailed to your current home address in Edison when on these types of approved leave: short-term or long-term disability, parental leave, military leave, seasonal closure and education leave.
You will receive your incentive pay on your regular paycheck when you are on these types of approved leave: paid leave of absence for division of claims, FMLA with pay, FMLA without pay, termination with pay and Sick Leave Bank.
Will I receive my incentives if I retire or terminate employment?
State employees: It depends on when the state receives notice of the incentive payment. Incentive payments must be processed in the current calendar year in which the incentive is earned. You will either receive the payment included with your other earnings on a regular paycheck or receive a paper paycheck in the mail, for the incentive payment amount. The method of payment is based on the length of time since your termination date and receipt of the incentive payment from the vendor.
Tennessee Board of Regents schools: Yes, you will receive payment via direct deposit either on a regular paycheck or as an incentive-only paycheck if no other pay is due.
What if I believe that I or my spouse completed activities, but I do not see the money in my paycheck?
First log into your Sharecare account to confirm you have completed the RealAge Test. Some activities could take up to three months to appear in your paycheck. If it has been longer than three months since the activity was completed, please call Sharecare at 888.741.3390.
How will the incentive impact my taxes?
The tax withholding will be subject to your tax bracket. The payment is also subject to garnishment.
