Why Is It Difficult for Doctors to Express Empathy to Patients?

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I think one of the most important ingredients is just the ability to empathize with your patient without becoming emotionally overwhelmed, right? We are busy, we run around like crazy, every door we open is a new set of problems. It can be daunting, it could be emotionally crippling. So the way a lot of doctors respond, to sort of turn off that part of their soul.

It's just too painful for them. So one thing we really ought to do, one thing we change medicine a lot, we make it as good as it was maybe in 1950, is to give doctors a chance to listen and respond to the real patient, that would be a huge step forward. Now to do that, we don't just need avatars, we need doctors that are trained more effectively, to be able to listen, and to feel like somebody feels, but not at the same time to feel emotionally paralysed by that.

We don't teach that in medical school, I don't know that we teach it anywhere, but neurosciences, I think can give us the tools we need, to teach us to create a wise empathy, and by wise empathy I mean just that, I can feel how you feel, but I am not hijacked by the emotions of that moment.