Is High Touch Healthcare Still Important?

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Well I think the best physicians are still all about high touch. There is the knowledge that you bring but more important there is the sense that your care about the person sitting in front of you, and for that moment when you're in the room with them, nothing else matters. It's their problem and their stories, and you start with the facts, and you start with their situation.

And what you try and do is you figure out how can I take what I know and figure out a solution for them that would work, for whoever they are in their life, whatever their preferences are, whatever their fears are, whatever the science is, that's the magic of being a great physician, I mean that's magic of being able to use your craft to care for another person.