Will the Use of Technology Bring Back High Touch to Healthcare?

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Well I think that we're going to be surprised that high touch will come back to medicine but it may be different than what we were doing in the past. It was several generations ago the doctors actually made house-calls. Then it became more typical in the last decade or so for people to even consider having a concierge relationship with their doctor where doctor would reduce the number of patients they had in their practice but they would be provide pretty high touch service meaning they were available.

Well add 30 million more people to our health care system and instead of people waiting typically 20 days to make their doctors appointment and typically waiting an hour in the waiting room beyond their appointed time for a seven to 11 minute typical session with the doctor. More likely in the future you won't have a particular doctor, but you'll have the opportunity to be connected very quickly with qualified doctors who've been fully certified, who are monitored in terms of the skills they have, but they won't always be the same doctor, and that high touch can take place over a mobile wireless device as a video conference.

A high touch can take place because the doctor may actually be able to monitor things remotely. Dermatologists have determined that they can make correct determination from a photo that's sent from an iPhone about 99% of the time. So just think of one practice area like dermatology.

You can change that overnight. Now, some practice areas are going to be much harder, I mean, you actually do have to have the doctor be in front of the patient. So we're not eliminating doctors having face to face relationships with their patients but I think we're going to become very comfortable.

We, the American population. We're going to become very comfortable that our relationship with a doctor can be a trusted one, it could be a high quality relationship, we can know more because the doctor's going to know more, but a lot of it it's going to be done virtually and a lot of it it's going to be done passively by information that's being captured.