Do You Encourage Patients to Do Internet Research?

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I think that if they're informed, they're going to take better care of themselves, they're going to understand what doctors say. I would say you nail one of the most difficult issues not only in medicine, it's everywhere. We as a community have to learn how to communicate well. It's not only that I tell you something, I want to make sure you understand, and I might want to make sure I understand what you tell me, I've got to listen to you.

So both listening and telling in a way that assures that there's been engagement is critical and I think you're going to see a move more and more towards that. It's collaboration, that the sectors are collaborating.