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How are hospitals adapting to the needs of busy patients?

The characteristics of the newly engaged patient are that he or she wants to know more and get results in a timely fashion. People today are busy; they want to schedule things at their own convenience. They want to ask their doctor questions. 

Aside from providing people with their health records and more interactive office visits, hospitals are trying very hard to take a more humanized approach to their interactions with people. For example, patients are looking for nicer facilities when they’re in the hospital, and you can see hospitals addressing this by improving their environment and the services they provide to people in both inpatient and outpatient settings. You’ll see cooking classes for people with heart disease, for example, or  support groups for people with a specific disease.

Consumer engagement also includes activities that occur outside the bounds of the traditional patient-doctor relationship or the health system.

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Important: This content reflects information from various individuals and organizations and may offer alternative or opposing points of view. It should not be used for medical advice, diagnosis or treatment. As always, you should consult with your healthcare provider about your specific health needs.