About Us

The Sharecare website is great resource to find a multitude of answers to your health and wellness related questions. Simply type the question in the Ask field at the top of every page on the Sharecare site. This will give you a listing of related questions and topics with answers from health and wellness Experts on the Sharecare site.

From there you can also explore other Related Questions and learn more about the contributing Experts and Organizations by clicking their names and visiting their Profile Pages.

User Profile Page

How do I share my info on my profile page?

For Text Only Sharing

Click and start typing
Click Share and it will be added automatically

For Sharing Links

Click Attach Link
Fill in the Title and URL for the Link
Click Attach
Check the Link Attached to appear next to the Attach Link button
Add text if you would like
Click Share and it will be added automatically

How do I add/edit info for my bio?

Log in to Sharecare
Click on the words "Read More" underneath your image in the Bio section
You are now on the full Bio page. Run your cursor over the Options button to select Add/Edit
Click to start typing
Save when you are finished, and your Profile will be updated automatically

How do I see answers to the questions that are posted on my Homepage? When I click on a user's question on my Wall I can not see their Wall. Why not?

If you are a Friend of a group, you will receive a live feed from all of the Group Members associated with that Group. This means that if another user posts a question on a Group Member's page, you will see that question on your homepage. Because it is a live, interactive feed, it also means that an answer will not post until that Group Member has a chance to review it. When they do post an answer, you will see it on your homepage. If you would like to "Friend" a particular user that asks a question, send them a Friend request by clicking the user's name in their question, and click Add Friend underneath their Profile image. If they accept your Friend request you will be able to see their Wall Posts and "Share Your Thoughts" on their Wall.

If you click on the any of the coaches under your Friends tab, or on a particular Coach's response to a question, you can go their personal page and browse through their Q&As located to the right of their page, as well as catch up on their Blogs. If they have opened up their Profile Page to user's comments, you can "Share Your Thoughts" on their Wall.

How do I make "Friends" with other users on Sharecare?

If you know name of the person you would like to add, you can click the Friends tab, then Add New Friend. You can then type their name in the field and hit Go. This will send them a Friend Request. Once they have accepted your invitation they will be added to your Friends list and you will be able to view and comment on their Wall (and Vice Verse).

To add another user who has posted on a Coaches page, simply click that user's name in their comment and click Add Friend underneath the Profile image. This will send them a Friend Request.

At this point you might also want to check your Content and Privacy settings if you would like your friends to see your posts/Blog/Wall, etc. If you would like to allow them access, click on the small Gear icon in the upper right corner of the page and select Content and Privacy from the drop down menu. This will allow you to adjust your various privacy settings.

How do I add/edit my profile picture?

Log in to Sharecare
Click on the Profile tab that appears above your Profile Picture
Run your cursor over your Profile Picture to bring up the Add/Edit button
Click Add/Edit
Select an image from your computer. This image must be 300x300 pixels at 72 dpi in jpg, png or gif format.
Click Save and your Profile will be updated automatically.

Can I have two different pictures for my profile and thumbnail?

You can only have one picture on your profile, which is automatically sized for your thumbnail. Make sure that your profile picture is 400x400 pixels for optimal resolution and sizing on Sharecare.

Why is my profile picture showing up incorrectly (blurry, distorted, etc.)?

Make sure that your profile picture is 300x300 pixels. If it is a different size it will show up incorrectly.

Why are there posts on my wall that I did not post?

Your activity on Sharecare is posted on your wall, as well as what you personally post on your wall.

How do I delete posts on my wall?

To delete posts on your wall, hover over the wall post and click the X that appears in the upper right corner.

What is the "I Recommend" box on my profile page?

The "I Recommend" box on your profile page is a place where you can recommend questions, answers, people, etc. that are on your list of favorites. To recommend something on Sharecare look it up under your favorites, and click "Recommend."

How do I change my Name, Email Address, Password, Street Address, Gender on my Profile Page?

Once you have received your login information and log into your Profile page, you can change your name by going to the gear icon in the upper right hand corner of the page and selecting Account.

I don't want anyone else to see my profile. Can I make it private?

You can change your content and privacy settings by clicking the gear icon in the upper right hand corner of your Profile Page. Select Account and click on the Content and Privacy tab to change settings.

I can't upload my picture, but I know it's on my computer.

The system only supports the following image types: .jpg, .png or .gif.

You can try finding the pictures on your computer, renaming them (likely from "thename.jpeg" to "thename.jpg"), and then adding to your profile again.

Expert Profile Page

How do I share my info on my profile page?

For Text Only Sharing

Click and start typing
Click Share and it will be added automatically

For Sharing Links

Click Attach Link
Fill in the Title and URL for the Link
Click Attach
Check the Link Attached to appear next to the Attach Link button
Add text if you would like
Click Share and it will be added automatically

How do I add/edit info for my bio?

Log in to Sharecare
Click on the Bio tab located near the top of the page
Run your cursor over the Options button to select Add/Edit
Click to start typing
Save when you are finished, and your Profile will be updated automatically

How do I add/ edit my profile picture?

Log in to Sharecare
Click on the Profile tab that appears above your Profile Picture
Run your cursor over your Profile Picture to bring up the Add/Edit button
Click Add/Edit
Select an image from your computer.This image must be 300x300 pixels at 72 dpi in jpg, png or gif format.
Click Save and your Profile will be updated automatically.

Can I have two different pictures for my profile and thumbnail?

You can only have one picture on your profile, which is automatically sized for your thumbnail. Make sure that your profile picture is 400x400 pixels for optimal resolution and sizing on Sharecare.

Why is my profile picture showing up incorrectly (blurry, distorted, etc.)?

Make sure that your profile picture is 300x300 pixels. If it is a different size it will show up incorrectly.

How do I add books to my profile page?

To add books to your profile page click on the "View All" button in the books box that appears on your profile page. Then click the "Add New Books" button that appears directly under the books search bar.

Why are there posts on my wall that I did not post?

Your activity on Sharecare is posted on your wall, as well as what you personally post on your wall.

How do I delete posts on my wall?

To delete posts on your wall, hover over the wall post and click the X that appears in the upper right corner.

What is the "I Recommend" box on my profile page?

The "I Recommend" box on your profile age is a place where you can recommend questions, answers, people, etc. that are on your list of favorites. To recommend something on Sharecare look it up under your favorites, and click "Recommend."

How do I change my specialty?

To change your specialty, send a request to info@sharecare.com.

How do I change the way the attribution appears next to an answer?

To change the way the attribution appears next to an answer, send a request to info@sharecare.com

How do I add a new topic?

To add a new topic, send a request to info@sharecare.com.

What is a short answer, and why do I need it?

The short answer is a synopsis of your full answer. It is used for formats of Sharecare that do not support the character length of a full answer.

NOTE: Short answers are limited to 128 characters.

What is the colleagues box on my profile page?

The colleagues box on your profile page is where people who are members of the same groups that you are in will appear. Colleagues are added automatically, and cannot be requested. They are based solely on group membership.

Can I add people as colleagues?

Colleagues are based solely on group membership, and are added automatically. These people are members of the same groups on Sharecare that you are. You cannot request the addition of a colleague.

What should I do if my group membership has been pending for a long time?

Send an e-mail to info@sharecare.com with the name of the group that you would like to join and the name that appears on your profile page.

Groups

What do I do if my group membership has been pending for a long time?

Group Membership is only given to the coaches and experts associated with the program. Participants of the program and general site users are Friends of these Groups and can view the group's postings and activity. Click on the Group icon in your Groups tab to view activity on the Groups page.

How do I find groups that I would be interested in joining?

There are several ways to find groups on Sharecare. Start by clicking on the "Groups" tab that appears on your profile page. Here you can search for new groups by clicking "Add New Friend" and searching within the pop-up window. You can also find groups by browsing topics (use the search bar at the TOP of the page, not the group search bar) and looking at the suggested and sponsored groups listed on the topic's page. Groups are also associated with questions and answers, so when you find a Q&A you are interested in, check out what group is linked to it.

Why am I getting zero results when I use the group search bar?

The search bar that appears on the groups page only searches groups that you are a member of. If you want to search for a new group, click on the "Add New Group" tab to search within the pop-up window.

Answering Questions as an Expert

How do I answer unanswered questions?

Login and click on the "Answer Questions" tab.
Type the question or keywords into the Answer Questions search bar.
- Note: This is the only place to access and answer unanswered questions on Sharecare
To answer the question, either click on the question to access the Q&A page, or select the box next to the question then scroll down and click "Answer Selected."

How do I find questions to answer?

There are several ways to find questions to answer, for example:

Type keywords into the Ask bar.
Browse the Topic pages.
Utilize the Related Questions field on Q&A pages.
Click on the Answer Questions tab near the top of your Profile Page and search within that page.

How to fill in the Answer Box

Click the top box to type
- This is the full-length answer and is limited to 2500 characters including spaces

Click the bottom box to type
- This is the short answer which is required, and limited to 128 characters including spaces.

Click Preview
- You must Preview your answer before Submitting. Please review your answer for errors before submitting.

Click Submit
- At this time your answer will be placed into the Pending section of your Answer Questions tab until it is published on the website.

How do I answer questions while browsing Sharecare?

If you come across a question while browsing Sharecare, and want to answer it follow these steps:

Scroll to the bottom of the Question page.
Click in the Answer box, and begin typing.
- Note: 2500 character limit

Fill in the Short Answer Box
- Note: 128 character limit

Click Preview, and review your answer before submitting it.

Group Administration

How do I log in as Group Admin?

To make changes to your group or group's page you MUST login to your team page first.

Login to Sharecare through your team page.
Click on the "Groups" tab on your team's page.
Click on your groups' icon to navigate to your group's page.

You are now logged in to your group's page and can make changes.

NOTE: Any changes to your team's page will NOT be saved on your group's page. So, make sure that you have navigated to your group's page before you start to make changes.

How do I add a Group Admin?

To add group admin, you must be logged into your group page as an administrator.

NOTE: Make sure you log into your team page first, and then navigate to your group page. If you do not login to your team page THEN your groups page your changes will not be saved.

Navigate to your group page after logging into your team page.
Click on the "Admin" tab
Click on the "Add Administrators" tab located directly underneath the admins search bar.
Type in the name of the person you would like to add as an admin, and select them from the list that will appear.

SOS Android App

Summary

The American Red Cross and Dr. Mehmet Oz have teamed up with Sharecare to create the ultimate emergency care app, exclusively for Android mobile devices. The S.O.S. app's step-by-step narration by Dr. Oz and emergency care demonstration videos allow people to quickly, confidently and effectively respond to common emergency situations. This free app also includes an expansive Resource Guide for easy access to additional emergency care information.

What features does the S.O.S. app have?

The S.O.S. app for Android offers emergency care protocols for more than 30 of the most common medical emergencies. The procedures were developed and reviewed by prestigious medical and educational panels from both the American Red Cross and the American College of Emergency Physicians (ACEP), and adapted for an Android app environment. Each protocol is accompanied by at least one video that walks through emergency action steps. Dr. Oz is the instructional voice of each video, guiding users on how to provide emergency care. 3-D animations are included for the more complex techniques -- notably Unconscious Choking and CPR, which also include an audio and visual counter for real-time CPR compressions. The collection of videos is appropriate for all audiences.

The Resource Guide covers more than 50 common emergency care situations and was adapted from current American Red Cross training materials. Information spans a broad range -- including how techniques for people who are choking, having seizures and have broken bones -- and is presented in a simple Q&A format.

The SOS app also features 911 dialing that auto launches a map with location information when a call with emergency dispatch is initiated. The app provides the same location information for 911 calls manually dialed from outside the app. SOS app users can quickly access rich resource materials with voice recognition and keep personal emergency contact info handy at all times.

Is this app free?

Yes, the S.O.S. app is free to download, install and use.

What devices will the S.O.S. app for Android work on?

The S.O.S. app works on Android devices running operating system version 2.1 or later. To determine your Android phone's operating system, go to Settings, then About phone.

How can I get the S.O.S. app?

You can download the S.O.S. application for free at the Android Market. On your Android phone, https://market.android.com/details?id=com.sharecare.sos or go to the Android Market and search for "S.O.S." to download the app.

How can I get updates?

You can automatically receive updates by visiting the S.O.S. page in the Android Market and checking the box, "Allow automatic updating."

Why can't I find it in Android Market?

You can find the S.O.S. app in Android Market by searching "SOS," "S.O.S.," "Red Cross," "American Red Cross" or "Dr. Oz." If you are not running Android 2.1 or higher, or do not have a normal or large screen size, the application will not function on your device and will not be accessible via the store.

Will the S.O.S. app work on my Android tablet?

The S.O.S. app is currently available for the Android platform only.

Can I get this app on my iPhone, Blackberry or Palm?

The S.O.S. app is currently available for the Android platform only.

What happens if I click "Dial 911"?

Clicking on "Dial 911" within the application dials 911 on your phone. If you want to pursue the call, you must press the call button. Once you call to 911, the application automatically launches a map with location information so emergency dispatchers will know where to find you. Click on your Android phone's back button to return to the application from this screen.

Can I access the videos even if I don't have a connection?

Yes. Once you have downloaded the S.O.S. app and its accompanying videos to your Android smartphone, you can access them without a connection.

Why does it ask me to download the videos to my SD card?

Downloading the videos to your SD card makes the videos on the S.O.S. app available when you do not have a Wi-Fi or phone connection.

Can I move the S.O.S. app to my SD card?

Yes. If you are running Android 2.2 or higher, you can move the S.O.S. app to your SD card by going to your phone's Settings, then clicking on Applications, Manage applications, S.O.S. and Move to phone.

How do I remove the application?

To remove the S.O.S. app, go to your phone's Settings, then click on Applications, Manage Applications and S.O.S. Clicking Uninstall will remove the application.

Who was involved with building the S.O.S. app?

The American Red Cross, Dr. Mehmet Oz and interactive health care platform Sharecare collaborated to build the S.O.S. app.

What if I have feedback for the S.O.S. app?

You can send feedback or questions on the S.O.S. app to feedback@sharecare.com.

Why do I get the error message "This video can't be played" error message when attempting to view a video?

This is likely the result of a streaming error. Downloading the videos should fix the problem.

What is the purpose of entering "My Info" into the application's settings?

This helps others access your information quickly in an emergency situation.

Why am I asked to grant permissions when I download the S.O.S. app?

The S.O.S. app requires certain access to give you the best possible emergency care instructions. Here is an overview of what each provides:

Network communication: full internet access

This allows the app to download content using your network.

Storage: modify/delete USB storage contents

This allows the app to save images onto your phone, thereby decreasing the time it takes to load pages you revisit.

Your location: coarse (network-based) location, fine (GPS) location

This lets emergency responders know where you are if you dial 911.

Phone calls: intercept outgoing calls, read phone state and identity

This allows the app to launch the map when you call 911.

Other / General

Is my Sharecare password secure?

When you registered, your password was encrypted and stored in a secure database. The email you received was an automated message that was generated directly from the Sharecare database. Passwords are not viewable by any Sharecare personnel. If you have further concerns you can change your password under Account in your profile settings.

I lost my login information or password.

Please Sign In here http://www.sharecare.com with the email address you used to sign up. If you have forgotten your password, please click on the Forgot Password link on the Log In page. Please email info@sharecare.com if you are unable to log in and let us know any error messages you receive.

Can I reach you by phone?

We do not currently offer phone support, but would be happy to help in any way we can via email at info@sharecare.com. Please specify the exact issues, error messages, etc. you are experiencing.

Various forms on the site do not appear for me. Help Request, Share your Story, Become an Expert, etc.

The form is working for our team and for many other users. It's likely a setting in your internet browser or security software disallowing the use of JavaScript. You can try the below, or email us the information to info@sharecare.com and we'll pass it on internally.

If your browser asks you if you want to "run Scripts" or allow Sharecare or DotFit to send/receive information on the pages, please click Yes, Allow or Continue. You can also look under Tools or Options for the setting that allows JavaScript (this varies by browser, so we can't direct you to the exact setting).

If you are still having trouble, we've found that issues like yours may have to do with settings in your internet browser or incompatibility. We suggest upgrading your internet browser to the latest version or trying another free internet browser such as Firefox or Google Chrome. You can find these by searching for them at www.google.com.

Please let us know if any of these steps resolves your issue to help us narrow down what's happening for our other users. If not, please feel free contact the support team at this link: http://www.sharecare.com/static/help

>Log In and Registration

Does my Sharecare login work on DoctorOz.com?

Yes, your Sharecare login credentials can be used on DoctorOz.com. However, your account will not be created on DoctorOz.com until you accept the DoctorOz.com Terms of Service and Privacy Policy.

Why do I need to accept the DoctorOz.com Terms of Service and Privacy Policy to create my DoctorOz.com account?

We want to make sure you have a seamless experience when using either the DoctorOz.com or Sharecare sites. However, protecting your data is important. We will not link your accounts until you have authorized us to do so.

Transformation Nation Plan Support

About the Plan and Getting Started

What is "Dr. Oz's Transformation Nation: Million Dollar You" contest?

Dr. Oz, Weight Watchers and Sharecare have partnered to create Dr. Oz's Transformation Nation: Million Dollar You, a life-changing contest to get America healthy. You are invited to join Dr. Oz and a powerful team of health professionals to tackle the seven key steps to weight loss and healthy living.

Participants who complete all 7 steps of the plan and meet all eligibility requirements will compete to become a finalist. Specific requirements for the contest are specified in the Official Rules. The public will vote for the most transformed and inspirational finalist. The winner will receive $1 million and a trip for two to attend a live taping of the Dr. Oz show featuring the winner.

How can I participate?

Register after September 26th, 2011 at sharecare.doctoroz.com! If you already have a Sharecare account, join the plan by clicking the Transformation Nation link on your profile page.

Participants will kick off the plan with the Ultimate Health Quiz, where you can get an overview of your healthy habits. Next, you will be asked to conquer the 7 key steps: Tell a friend; Official weigh-in/calculate your BMI; See a Doctor; Learn your family's health history; Get more sleep; Assess your stress; Start new fitness habits. Finally, you will be asked to demonstrate what you learned with the Health IQ Quiz.

Who is eligible to win the $1 million prize?

Prizes associated with Dr. Oz's Transformation Nation: Million Dollar You contest are available only to residents of the United States and D.C. (excluding Maine) who are 18 years of age (or the age of legal majority in that individual's state of residence) or older as of the start of the contest.

To be eligible for the $1 million prize, users must successfully complete all 7 steps of Dr. Oz's Transformation Nation: Million Dollar You, including two verified weigh-ins at a participating Weight Watchers location. The Weight Watchers verified weigh-ins must demonstrate a 10% or greater weight loss or achievement/maintenance of a healthy BMI between 18.5 and 24.9.

Please see the Official Rules for further details.

What is the deadline for entry?

The deadline for entry into the contest for the $1 million prize is 4/9/12. You must have registered and entered your initial and final Weight Watchers verified weights into your Transformation Nation profile by this date to be eligible. Please note that you must obtain an initial Weight Watchers verified weigh-in by 2/26/12, and a final Weight Watchers verified weigh-in between 4/2/12 and 4/9/12.

Can I be part of Dr. Oz's Transformation Nation even if I miss the contest deadline?

Absolutely! While the deadline to be entered into the contest for $1 million prize is 4/9/12, the true benefit of the plan is creating a healthy and happy life. Sign up to be part of Dr. Oz's Transformation Nation today!

Why are the 7 steps important and why do I have to complete them?

Dr. Oz and an elite team of health professionals have determined 7 important factors that affect your health. Based on research, each of the 7 areas of health can impact longevity, disease states and health risks. In order to qualify for Dr. Oz's Transformation Nation: Million Dollar You contest, and compete for the $1 million prize, each of the 7 steps must be properly completed. You are not required to complete these steps in any particular order.

Can I do all the steps at once or do I need to do them in order?

The steps for the plan do not need to be completed in order. However, official verified weigh-ins can only be completed within certain timeframes. Participants must visit a participating Weight Watchers location for an initial verified weigh-in between 9/2611 and 2/26/12 and then again for a final verified weigh-in between 4/2/12 and 4/9/12.

Can I still participate if my health status is "unhealthy"?

Absolutely, access to the plan is not restricted. Before starting any diet or fitness plan, please consult with your doctor or a healthcare professional. This plan is not a substitute for medical advice, diagnosis or treatment.

How does the contest work?

Selection of the Top 200

Sponsor representatives will rank the top 200 entrants to advance to the next judging round ("Top 200") on or around 4/9/12 based on all eligible contestants' performance of the Initial Contest Requirements using the following criteria: Weight Loss or Improve your BMI—60% (based on "Weigh-In and Calculate Your BMI" performance); Social Engagement (based on "Refer a Friend" activity)—20%; and Health Knowledge (based on "Test Your Knowledge" performance)—20%. Each contestant will be scored based on Weight Loss or BMI improvement factors, but not both. The Weight Loss or BMI factor resulting in a higher ranking will apply along with the Social Engagement factor and Health Knowledge factor. In the event of a tie for the 200th contestant, all contestants who are the subject of the tie will advance to the next round of judging.

Selection of Top 50

A contest judging panel comprised of Dr. Oz show producers will contact the Top 200 on 4/10/12 for purposes of conducting an interview with each entrant regarding the entrant's inspiration, challenges, and goals related to Contest. The Top 200 must also complete an essay describing their inspiration, challenges, and goals related to Contest. Such interview may be taped or otherwise recorded. Essays must be sent to Sponsor in the manner requested by Sponsor and received by Sponsor by no later than 4/11/12 at 6 pm ET. Essays must not exceed 400 words in length and must be submitted in English. The judging panel will evaluate and judge the interviews and essays. The judging panel will select the top 50 entrants to advance to the next judging round ("Top 50") on or around 4/12/12 based on the interviews and/or essays using the following criteria: Transformation—40%; Inspiration—40%; and Communication Ability—20%.

Selection of 10 Finalists

The Top 50 will be evaluated and judged on or around 4/13/12 by a separate judging panel comprised of health experts. The judging panel will select ten (10) finalists (each a "Finalist") according to the following judging criteria: Health Achievements—40%; Transformation—40%; and Inspiration—20%.

Winner Selection

Between 5/7/12 and 5/13/12 (the "Voting Period"), visitors to the Contest Website will be allowed to vote for the Finalist they want to win the Contest in accordance with the instructions provided on the Contest Website based on the transformation and inspiration of each Finalist. The Finalist that receives the most votes during the Voting Period will be the potential winner, subject to verification.

When will the winner of the $1 million be announced?

The winner will be announced on The Dr. Oz Show on Wednesday 5/23/12. Information on the winner will be available for viewing at http://sharecare.doctoroz.com beginning 5/24/12 through 8/31/12.

Please see the Official Rules for further details.

What is the Official Weigh-in?

In partnership with Weight Watchers, the official weigh-ins for Dr. Oz's Transformation Nation: Million Dollar You plan ensures that participants in the contest have verified starting and ending weights to determine their eligibility for any associated prizes. Participants must visit a participating Weight Watchers location for an initial verified weigh-in between 9/26/11 and 2/26/12 and then again for a final verified weigh-in between 4/2/12 and 4/9/12.

Do I need to weigh in at Weight Watchers?

Yes. Weight Watchers will verify initial and final weigh-ins used to determine eligibility for prizes associated with Dr. Oz's Transformation Nation: Million Dollar You contest. Participants must visit a participating Weight Watchers location for an initial verified weigh-in between 9/26/11 and 2/26/12 and then again for a final verified weigh-in between 4/2/12 and 4/9/12.

What if I don't have access to a participating Weight Watchers location near me?

With so many Weight Watchers locations participating nationwide and the need to go for an official weigh-in only twice through the course of the plan, we hope that you can find a location that suits your needs. If not, we still encourage you to take part in Transformation Nation, but you will not be eligible for the $1 million dollar prize which requires Weight Watchers verified weigh-ins.

How can I get all 50 recipes from Weight Watchers Recipe Road Trip?

To find the 50 recipes and the remaining 50 state, 50 plate transformations, visit DoctorOz.com where you can access Weight Watcher's "Recipe Road Trip" for healthy recipes across the nation.

Ultimate Health Quiz

The Health Quiz only lets me check one answer, but I don't always feel the same or eat the same. Why can't I check more than one answer?

This quiz is designed to give you a general overview of your health and healthy habits in order to give you suggestions on achieving a healthier lifestyle. Choose the answer that you believe represents how you usually feel or what you usually eat. And don't worry. You can always change your answers by clicking on the 'Retake the quiz' link under the stars at the top right of your summary page.

Number 5 on the Health Quiz doesn't have an answer that matches my situation. I don't exercise, because I'm disabled. What answer should I choose?

Because the Health Quiz is only designed to give you a general overview of your health and healthy habits, you can check any of the answers that best describe your level of physical activity. Don't worry about the "motivation" statements, because the purpose is to get an idea of your level of activity.

Number 12 on the Health Quiz asks if I eat a lot of vegetables, fruits, and beans. I don't like to eat beans, but I do eat a lot of fruit. Should I check the True button?

Yes, you can check the True button, even if you don't eat beans. Here, the goal is to get an idea of your eating habits, and if you are eating a lot of healthy fruits and/or vegetables, then you probably aren't eating other less healthy things.

Why can't i complete Question 17 on the Ultimate Health Quiz?

Be sure that you have a selected a value for each entry, including a "0" value if you have no children or adults in that age group in your household.

My Progress

I made a mistake when I entered my weight in My Progress. How do I change it?

From the "Transformation Nation" tab of your profile page, click on any of the links: 'current weight', 'currently feeling', or 'My Progress' to take you to Your Weight Progress window. Once there, click on any of the dates or weights that are incorrect, make your changes in the Enter Your Weight box, then click on the Submit button.

What are the smiley faces for? What do they mean?

The smiley faces are there as a way to record how you feel about your overall health habits at the time you are recording your weight. The faces could be described as follows: extremely happy, happy, neutral, unsatisfied, or unhappy.

By going into Your Weight Progress window, you can see a visual record of where you are and where you have been on the dates you recorded your weight. It's another way to help motivate you to succeed with your goal to achieve and maintain a healthy lifestyle.

Is there a way to link my weight progress in the Transformation Nation plan to my progress in Move It and Lose It (or visa versa)?

No, these two plans are separate. While the overall goal of each is a healthier, happier you, the strategies used are a little different in each plan. If you are using both, congratulations! This demonstrates a real commitment to your health and well-being. Keep up the good work!

Will the progress I record on my Weight Progress window affect my chances of winning the million dollar prize?

Not exactly. The determination of Finalists for the million dollar prize is based on your official verified Weight Watchers start and ending weights. The importance of Your Weight Progress log is to help keep you motivated and on track with your weight loss (or maintenance) goals. See the Official Rules for more information on how to become a Finalist for the million dollar prize.

Ultimate Health Guides

Why can't I check all of the starred areas on "set up guides" at the bottom of my ultimate health quiz report?

As Dr. Oz says, one of the tricks to success is to work on only one or two topics at a time. Taking on more could be overwhelming and cause you to fall short on all your goals. Choose the one or two that you believe are the most important to start with. Then, once you have been successful with those, you can go back and select other areas to focus on.

How can I change my guides once I have selected them?

Start by clicking on View Report under the ultimate health quiz stars on the upper right of the "Transformation Nation" tab of your profile page. Scroll down to the bottom of your report, and click on the green "set up guides" button. Check the one or two issues you want to address next and the date you plan to start using the little calendar, then click the Submit button.

Once you return to the "Transformation Nation" tab of your profile page, you will see the one or two issues listed under ultimate health guidance under the stars at the top right of the page.

I clicked on a link in the View My Topics page, but I don't know how to get back to the view My Topics page without closing my browser and starting all over.

You can quickly get back to the View My Topics page using the tabs at the top of your browser. Just click on the tab that starts with: stage.tnprogram.sharecare. This will take you back to your calendar. Once back at the calendar, use the back arrow at the top of the page to return to your summary page.

Refer a Friend Step

Why do I have to tell a friend?

This step is an integral part of Dr. Oz's Transformation Nation plan. Sharing your journey with your friends can help keep you motivated. In addition, you'll be helping your friends uncover their best selves. This plan lays out the steps that you and your friends can conquer together to establish a healthier lifestyle and a healthier nation. From knowing our family health history to getting a better night's sleep, each step provides valuable health insights that are good for everyone.

If I don't tell a friend, can I still participate?

Absolutely! Although you won't be eligible to be a contestant for the million dollar prize, the true benefit of the plan is creating a healthy and happy life!

Do I need to have a Facebook account to enter the contest?

No, a Facebook account is not required. The Tell a Friend step can be accomplished with either your e-mail or with Twitter.

Do I need to have a Twitter account to enter the contest?

No, a Twitter account is not required. The Tell a Friend step can be accomplished with either your e-mail or with Facebook.

Will I have a better chance to win if I contact more friends?

The contestants in the Dr. Oz's Transformation Nation plan are judged in part on their level of social engagement. See the Official Rules for more information on how to become a Finalist for the million dollar prize.

Official Weigh-In Step

What is the Official Weigh-in?

I've entered my initial weigh-in or BMI. Why isn't this step showing as complete?

In order for the Official Weigh-In step to be complete, you must complete both your initial weigh in, as well as your final weigh in at the end of the contest. The final weigh-ins will take place between 04/02/2012 and 04/09/2012.

Where is the nearest Weight Watchers location?

Once logged into the Transformation Nation plan on Sharecare, links will be provided to find a Weight Watchers location. Register today and find a location near you!

Do I need to weigh in at Weight Watchers?

Yes. Weight Watchers will verify initial and final weigh-ins used to determine eligibility for prizes associated with Dr. Oz's Transformation Nation: Million Dollar You contest. Participants must visit a participating Weight Watchers location for an initial verified weigh-in between 5/2611 and 2/26/12 and then again for a final verified weigh-in between 4/212 and 4/9/12.

What if I don't have access to a participating Weight Watchers location near me?

With so many Weight Watchers locations participating nationwide and the need to go for an official weigh-in only twice through the course of the contest, we hope that you can find a location that suits your needs. If not, we still encourage you to take part in Transformation Nation, but you will not be eligible for the $1 million dollar prize which requires Weight Watchers verified weigh-ins.

What do I need to bring to Weight Watchers for my weigh-ins?

Nothing is required for your weigh-ins at Weight Watchers. However, be sure to hold on to the Official Weigh-In Form provided at each of your weigh-ins to log into the Transformation Nation plan online and for verification if you are selected as a finalist.

Connect With Your Doctor Step

I checked the Don't know box when entering my health information but now can't enter the correct information.

To enter information after you have checked the Don't know box, first click on the checked box again. You will see the question become highlighted, and you can now enter the correct information from the drop-down menu.

Can I change my health information after visiting with my doctor again?

Yes. You can go in any time and update your health information by clicking on the Connect with Your Doctor link on the "Transformation Nation" tab of your profile page.

Will my health information be used to determine my chance to win the million dollars?

One of the criteria that will be evaluated to determine contestants' advancement is their Health Knowledge. The information provided in your Health Information report is a tool to keep you informed about your health and many of the possible health risks your current condition may pose. In addition, the report provides you with information you can use in working with your doctor to optimize your health and well-being. See the Official Rules for more information on how to become a Finalist for the million dollar prize.

Family Health History Step

I know my parents and siblings medical history, do I need to interview them?

No, but we suggest you print out the Family History Worksheet and fill it out to use as a reference guide when you enter your Health History Info. What is required is that you fill out your Health History Info button in this step.

On the Family Health History Worksheet it says "other relative." Is that also immediate family?

No. Other Relative refers to members of your extended family including grandparents, aunts uncles and cousins. Any health issues regarding your extended family should go in Part 2 of your Health History Info.

Where can I learn more about how family health history can affect my health?

Learn more about family health from the Sharecare Topics page here: http://www.sharecare.com/search?query=family+health+history

Get More Sleep Step

Where can I learn more about sleep?

Learn more about sleep from the Sharecare Topics page here: http://www.sharecare.com/question/do-we-need-sleep

I would like to re-evaluate my answers on the sleep quiz.

Simply click on the Get More Sleep link on the Summary page and you can review or change your answers.

Assess Your Stress Step

I would like to re-evaluate my answers on the stress quiz.

Simply click on the Assess Your Stress link on the main Summary page to review your answers or change your answers on the quiz.

How do I learn more about managing my stress?

Check out the Sharecare Topic page to learn more about stress here: http://www.sharecare.com/question/how-can-i-deal-stress

My results indicate I am very stressed, what should I do?

If you haven't already, take the Ultimate Health Quiz, and at the end, choose the Emotional Health Program. This program will help you change your lifestyle to decrease stress over 3 months. You can also Check out the Sharecare Topic page to learn more about stress here: http://www.sharecare.com/question/how-can-i-deal-stress

Start New Fitness Habits Step

I would like to re-evaluate my answers, can I retake the test in the Fitness Habits test?

Yes! Simply click on the Start New Fitness Habits link and you can view your answers and change any that you see fit.

My results say that I have solid fitness habits but that my lifestyle should include strength and conditioning. I do run, but don't belong to a gym. What should I do?

Our Move It and Lose It program within Sharecare has a variety of strength and conditioning workouts available within the exercise portion of the program to help get you started, as well as the option to create your own routine to suit your needs. Simply click on the Fitness tab on your Profile page to take your online assessment and access Move It and Lose It.

It says I should work on Strength and Conditioning, but I don't belong to gym. How do I create a workout?

My results say I should work on my cardio. How do I create a workout?

Our Move It and Lose It program within Sharecare has a variety cardio workouts available within the exercise portion of the program to help get you started, as well as the option to create your own cardio or walking routine to suit your needs. Simply click on the Fitness tab on your Profile page to take your online assessment and access Move It and Lose It.

How can I get motivated to exercise?

If you haven't already, take the Ultimate Health Quiz, and at the end, choose the Exercise Program. It will give you the motivation and foundation you need to optimize your lifestyle and improve your physical fitness. Also, you can visit the Sharecare Topic page to learn more about motivation and exercise here: http://www.sharecare.com/question/how-can-i-get-motivated-to-exercise

Sharecare Fitness Support

About Sharecare Fitness

What is Sharecare Fitness?

Sharecare Fitness is your online “get in shape” resource center. You’ll find a network of fitness professionals and companies dedicated to personalizing your health and fitness by giving you to the best workouts, videos and information and tools and expert support you need to reach your goals. We set you up for success!

How do I get involved with Sharecare Fitness?

It’s simple. Log in to your account if you are already a member of Sharecare or register today. Then click on the Fitness tab found on your profile page and click on the “get started” button. You can also become a friend of the Sharecare Fitness group where you’ll be able to reach out to the network of professionals directly with your questions as well as find helpful information and resources.

How much does Sharecare Fitness cost?

It’s free! The information, access to fitness professionals and the Sharecare Fitness tools are available to all Sharecare members at no charge.

How can I communicate with the fitness professionals at Sharecare Fitness?

You can either search by the professional’s name on Sharecare and then contact him/her on their profile page wall or you can click on “Meet the NASM Elite Trainers” in the links section of the Sharecare Fitness group page and visit any of the trainers profiles directly from there by clicking on the name.

Do I need any special equipment to use the Sharecare Fitness application?

You will need a computer with an updated Internet browser and an Internet connection to use the Sharecare Fitness application.

What are the benefits of the Sharecare Fitness application?

The Sharecare Fitness app gives you a variety of great workouts to choose from that were created by the Sharecare Fitness Experts and also lets you design your own exercise programs. You’ll be able to track your activity, monitor your progress, learn safe and effective exercise techniques and get ongoing support and encouragement. The Sharecare Fitness app provides a complete fitness solution that is easy to use.

How does the Sharecare Fitness app help me exercise safely and effectively?

The fitness app is easy to use and guides you through each step of creating a workout. You’ll also find clear direction and instruction for performing each exercise so you’ll get the most out of your experience. The system also is based on scientific research and creates exercise programs based on your individual assessment results, fitness level and goals.

Can Sharecare Fitness help me become eligible to win Dr. Oz’s Transformation Nation: Million Dollar You?

Yes! The combination of hand-selected fitness experts along with top-notch information and online resources ensures a great outcome opportunity for our users. The Sharecare Fitness App offers users everything needed to simply manage your fitness online with the click of a mouse: custom exercise programs, activity tracking, progress monitoring and expert instruction. All aspects of the fitness application are tailored to suit your needs and your goals.

Assessment

I cannot complete the online assessment. I see green buttons that say Next or Begin, but when I click them nothing happens. I get an error that says scwizard stopped working.

Some of our users have reported issues getting beyond various points in the online assessment.

First, if you get to the Goal Weight portion of the assessment, be sure you are entering your goal weight on the last screen rather than goal weight loss. In other words, if you weigh 150 pounds and want to lose 10 pounds, enter 140, rather than 10.
If your browser asks you if you want to "run Scripts" or allow Sharecare or DotFit to send/receive information on the pages, please click Yes, Allow or Continue. If you are stuck on the release form section, be sure you check the waiver box there.
If you are still having trouble, we've found that issues like yours may have to do with settings in your internet browser or incompatibility. We suggest upgrading your internet browser to the latest version or trying another free internet browser such as Firefox or Google Chrome. You can find these by searching for them at www.google.com.

Please let us know if any of these steps resolves your issue to help us narrow down what's happening for our other users. If not, reply directly to this email (not in a new email) and let us know the internet browsers you have tried and you computer's operating system so our tech team can continue to work on your issue.

I'm unable to set the weight goal I want to achieve.

For Weight Loss programs, the system should automatically set the weeks needed to reach your goal after you have entered your goal weight. Make sure you enter your goal weight and not the amount of pounds you wish to lose, then press "Next."

However, if the weeks are not changed automatically, please re-enter your goal and timeline based on the program's recommended one pound per week.

If you have selected the Improve Health program, which is not intended for weight loss, you will not be able to change your goal weight. If you are looking to lose weight, click on Change Goals in your My Goals section of the Summary tab and select Lose Weight on the first screen, or use the back button on your browser if this is your first assessment.

How do I restart the Assessment if I closed it mid-way?

Please click your Fitness tab on your Profile Page. This will take you to the Assessment. If at any point you want to retake the assessment, click on your Fitness tab, then on Change Goals in your My Goals section of the Summary tab. Although this will reset your start date, it will not delete any entries you've made in your Food Log or Exercise Log.

If you are experiencing other issues, please contact info@sharecare.com with the specific experience you are having, including any error messages you may be receiving.

What happens to my logged info if I Change Goals? Will I lose my information if I create a new program?

This will not delete any entries you've made in your Food Log, Exercise Log or any Exercise Programs that you have created.

Summary

How do I edit my personal statistics?

From your Summary, click the Settings tab and then Personal Statistics.
Click Edit and make the desired changes, and then click Save.

How do I change my goal on the platform?

To change your goal, you must click Change Goal within you're My Goals section of the Summary tab. There are some stipulations though:

This will reset your Start Date for your program, however, any weight loss that you've already progressed through is viewable by clicking All on your Progress Tracker under the Summary tab. This will show you your progress since originally starting with the Sharecare Fitness application.
Any meals, menus, favorite foods or exercises you have already logged will remain in your new program.

Please note: If you tried to change your start weight by editing your Personal Statistics without going through the steps above, the program assumes you entered that change as "measurement" and shows it as a change from your original start weight.

What do the different Calories Burned numbers mean?

The top number (Daily Target) is the number of calories you will need to burn today in order to reach your weight-loss goal in the time you selected when you started the program.

The second number (Burned Lifestyle) is the number of calories you burn during a 24 hour period, just by breathing, eating, and even sleeping! This number is based in part on the level of activity you selected when you started the program.

The next number (Burned Exercise) shows the number of calories you burned based on the exercises you logged during the day. You can go in as many times as you want and log more exercises to increase that number. You can even go back to days that you missed and enter the exercises you might have forgotten to log. Note that Burned Exercise will deduct from your running Burned Lifestyle total, as your activity is already assumed based on your Assessment.

The last number (Left to Burn) shows how many calories you still need to burn. It will slowly creep lower as the day progresses (based on your Burned Lifestyle and Burned Exercise calories).

How can I change my calorie burn target?

The Calories Burned Daily Target on your Summary tab are estimated based on the level of exercise you checked when you created your profile and are used as a benchmark to calculate the number of calories you need to consume each day in order to reach your weight loss goal.

To change this target, you must create a new program and select a different activity level.
From your Summary tab, click Change Goal under your My Goals section.
Select your desired goal and follow the on-screen instructions.
Under question #4 on the assessment, select a different activity level that describes your lifestyle, including your intended exercise regime while using Sharecare Fitness.
Finish creating the new program and return to your Summary tab to see the updated calorie burn target.

What does the chart at the bottom of the Summary tab represent?

The chart at the bottom of the Summary shows your goal path in black, your estimated weight when you're logging food in purple, and your actual results in orange based on your measurements. Your actual results are plotted after you enter your weight each week during the progress checks and any additional weights you record using the Measurement Log.

Will my program tell me if I do not hit my goal?

Yes, if you enter your weight when prompted for a Progress Check, the program will show your progress and whether or not you hit your goal. If you do not enter your weight, the program will tell you your goal date has passed.

How can I see if I hit my calorie goal two days ago?

From the Summary tab, click on the calendar icon and select the date. Your calorie total will appear for that day and you'll see whether you hit the calorie target goal on the image of the body.

How do I log my measurements?

To log your measurements, click on the Settings tab and then Weight Log. If you want to enter circumference measurements in addition to weight, click the Advanced Body Measurements link

Nutrition - Food Log

How do I log food?

There are two ways to get to your food log: simply click the blue Log Food button under Calories Consumed, or the Nutrition tab.

Under Choose Your Meal, select the meal from the drop down menu where you would like to add food and then type the name of your food into the search field. You can search by food name, type of food, brand name, or restaurant name.
Locate the specific food from the list. After you find it, click on the food item, determine your portion size and hit Save. You food will now appear on you Food Log under the appropriate meal slot.

How can I see my carb/fat/sugar/fiber/cholesterol intake?

Log all the foods and beverages you consume.
Click on the Detailed View button on your Food Log.
The total amounts of these items will be displayed here.

How accurate are the Food Logs?

The Food Logs vary from person to person, but research shows that most people underestimate their caloric intake by 20-50 %.

How do I know how many grams or ounces are in the food I ate?

If the food comes in a package, the grams and/or ounces will be on the package. Also, restaurants and food manufacturers often have a website with the nutritional information. If not, a food scale and measuring cups can be used to determine the amount. You can estimate a serving size by using visual cues. For example, 3 ounces of meat is about the size of a deck of cards. A cup of rice, pasta or vegetables is about the size of a tennis ball.

How can I see a detailed view of a meal that I ate in the past?

From your food log, click on the calendar icon, select the desired date, and then click the Detailed View button.

If I miss a day logging my food, can I go back and enter the food at a later date?

Yes. From your Food Log, click on the calendar icon and select your desired date. You can then log food for the day you missed.

Why is a common food item not in the food log search?

If you search for the common food item in the food log search you should be able to quickly find the food you're looking for. If not, you can use the Favorites link. Click on Food and then Create New Food.

How do I delete food from my food log?

To delete food from the Food Log, simply click on the red X to the right of the food item you wish to delete within your Food Log.

How do I change how many meals are displayed?

Click the Settings tab, then Display Preferences.
Check the meals you would like displayed and uncheck the meals you do not want displayed.

The nutrition values or calories in the food log don't match the packaging I have for the item.

The food database used for your food log is maintained directly by Calorie King. You can visit their website at the following link to request a change to their database of information.

https://generalhelp.calorieking.com/index.php?pg=request&group=fooddb

In the meantime, you can also add the food under My Food with the nutritional values you see and then add this to your log that way.

How do you estimate calories for homemade foods?

You can get some of the nutritional info from the labels on cans and packages you might use, for example in a soup or casserole. For raw food, select the food and drop it into your Food Log for the count. You can estimate a serving size by using visual cues. For example, 3 ounces of meat is about the size of a deck of cards. A cup of rice, pasta or vegetables is about the size of a tennis ball.

Then, once you have all the items added up, click the Nutrition tab, Favorites, then click Create New Food. Once you have saved your soup or casserole, it can be found under "Choose your favorites - Food" any time you would like to add it to your Food Log in the future.

Nutrition - Menus, Meals and Favorites

How do I create a favorite food?

After searching and locating a favorite food, click on the gray star next to the food.
The star will turn gold, and the food will appear in the "Favorites" link under the Food Search bar in your Food Log.

How do I create a new food if it is not in the food database?

From your Food Log, click on the "Favoites - Food" link.
Click the Create New Food button.
Enter the food name, serving name, (each, item, cup, etc.) and calories. The other fields are optional.
Click Save when you're finished.
This new food item will now appear by clicking "Favorites" on the Food Log page, right under where you search for foods

How do I create a meal?

Select meal type from the drop down menu. Add the desired foods that make up the meal, adjusting the quantity of each food as you go.
One they have been added to your Food log, click on the gray star next to your meal name and a new window will open.
Enter a name for your meal and click OK.
Your meal will appear when you click the "Favorites - Meals" link under the Food Search bar in your Food Log.
Each time you eat that meal, click on "Favorites - Meals" under your Food Search and select it from the list. You can easily adjust the meal with variations by adding or deleting or adjusting the foods that make up the meal.

How do I change the portion size of a meal that I have saved?

To change the portion size of a saved meal, click on the Nutrition tab, then Favorites, and then Meals.
Click on the saved meal that you want to adjust.
Click on the food that you want to change, adjust the quantity and/or serving unit, and hit Save.
Click the Save Meal button.

How do I delete saved Meals, Menus, My Foods and Favorites?

Click on the Nutrition tab.
Click Favorites.

From this screen, you can select the type of item you want to delete, and then click on the red X to remove any customs foods or meals you have set up.

Is there a way to view a weekly menu in order to prepare a grocery list?

Click on the Nutrition tab then on Menus to go to the list of 8 menus with complete meals for a day. You can customize these menus by clicking on the menu and then Customize Menu to create daily custom meal plans. Once saved, from your food log, select Menus to access your saved custom menus for the days you want them on. From here you can also build your own shopping list, though please note the system itself does not have an area for you to enter and save this grocery list.

How can I set up a menu?

Click on the Nutrition tab, and then click on Menus.
Click on the menu that you'd like to change based on your preferences and lifestyle. The Standard Menus are a great starting point.
Click the Customize Menu button, and then name your menu to add/delete foods.
Add desired foods by choosing the meal you would like to customize and then type in the food in the search field, adjust the portion if needed and hit save. This will add it into the desired meal slot.
When finished, click the Save My Menu button and your new menu appears. You can then use this menu as a reference for grocery shopping and adding individual foods to your Food Log.

Is there a shopping list/suggested diet on the site?

While there is no particular diet or shopping list with this program, you can enter healthy recipes/healthy diets/healthy eating, etc. into an Internet search engine such as Google. This will provide you with a wide variety of results from which to choose.

Exercise- Overview

How do I design an exercise program?

When designing an exercise program, follow these easy steps.

First, select the Exercise tab from your Summary page.
From there, choose "Create Exercise Program" from the left navigation area.
Next, determine what type of exercise program you would like to build. For a strength & conditioning exercise program, choose the "Individualized Program" under the Strength & Conditioning column.
Fill in the appropriate fields and then choose the equipment that you have available.
Once that is complete, select "Create My Program." You will then be able to add your exercise program to your workout calendar and begin.

Can I add my own exercise to the program?

While you can't import a specific pre-made exercise program, creating an Individualized Program from the Create Exercise Program link will give you the most customizable experience in exercise creation on the site. Answer the questions as you create your exercise program, and add the program to your Calendar on the starting date desired.

Then, on your Exercise Calendar, you can click your routine on a specific calendar day, and add or delete any exercises you wish.

How do I change my reps and sets in my exercise program?

Click on the specific exercise. A pop-up window will open with the exercise details. Click on Edit. You'll have the ability to change the number of Sets, Reps, Duration, Intensity, Tempo and Rest.

What does QS stand for when I am creating a new exercise program?

The letters QS stand for Quick Start. This is a one-time program that cannot be edited.

How do I create a program only for my stretching days?

First, go into your Exercises tab. *From there, select "Create Exercise Program" and then, select "Individualized Program" under the Strength & Conditioning column.
Now, name your program, and select flexibility as your goal.
Choose the days per week you would like this program built out and the duration of your program (from 1 to 3 months).
Lastly, select "Create my program." From there you will be able to add the program into your calendar and begin your flexibility training on the days you selected.

Using this option this way allows you to build out different stretching programs up to 3 months at a time.

How do I edit the exercises in a Quick Start (QS) program?

Unfortunately, you cannot edit a Quick Start (QS) program. You will have to go in and design an Individualized Program under the Strength & Conditioning column if you would like to edit programs as you go.

How do I enter my previous exercise program records into the system.

While you can't enter previous exercise records into your current program, you can enter your current appropriate fitness level in your assessment, which will reset your starting point on your Summary page. If you feel you entered your current fitness level incorrectly, please choose the "Change Goals" button located in the My Goals section of the Summary tab. While this will reset your Start Date, it will not delete your current food log and exercise programs will not be lost if you do this.

Also, make sure to choose the appropriate starting level when creating your exercise programs (Beginning, Intermediate, Advanced). If you would like to update any of the information on your exercise programs, you can delete them and enter them again with any changes.

To delete a program, go to the Active Workouts section. Click on the program you would like to delete, and hit the Delete This Program link. This will delete the exercise program and remove it from your exercise calendar.

How do I add an outside exercise program (like PX90, Hip-Hop Abs, etc) to Sharecare Fitness?

You can log any individual exercises manually in the Exercise Log under Exercise. If you want to put your existing exercise program on your Calendar, you can Create An Exercise program, and select Individualized Strength and Conditioning Program. Go through the walkthrough there which will end on adding this to your Exercise Calendar. You can then go into these days, and if you wish, remove the suggested exercises and select from a list that may include you own exercise program by using the Add New Exercise link.

You can also add any additional exercise (Yoga, Pilates, Horseback riding) directly into your Exercise Log.

Please note that these Exercise calendars and logs are tracking and guiding tools and do not impact the Calories Burned section of Summary, which is based on your goals and the Activity Level selected when you did your assessment, also to be used as a guide.

How do I calculate the number of calories burned for the exercise or other activities I do?

Within the Activity Log, you can select the type and duration of the activity you performed and the system will calculate the number of calories burned. When you click save, these calories will be added to your Summary tab under Burned Exercise for your daily Calories Burned totals.

Please note that the Active Workouts under your Exercise tab do not automatically add calories burned to your activity log. You will still need to enter each activity separately into your log for it to show up under Calories Burned. We suggest selecting Cardio Training for type, then the appropriate activity and duration the best fits the activity from your Calendar.

Exercise- Calendar

How do I remove an exercise program from my calendar if I don't want to delete it?

Go to the My Workouts section. Click on the specific exercise program. Select the (x) to remove the exercise program from your calendar.

How do I move a specific exercise program to another day?

Go to your My Workouts Calendar. Hover over the icon of the exercise day you would like to move. Simply drag and drop the icon to the day where you would like the exercise program to appear.

How do I add the days of my programs to my calendar?

Go to My Workouts. Click on the specific exercise program. Check off the days of the week you want your program to appear, click Add To Calendar, and your programs will be added to your calendar.

How do I delete an entire exercise program that I designed for multiple months all at once?

Go to My Workouts. Click on the exercise program you would like to delete, and hit Delete This Program. This will delete the exercise program and remove it from your exercise calendar.

Exercise- Cardio Program

What is the difference between a Individualized Program and a Quick Start Program?

The Individualized Program allows you to customize your workout based on certain criteria and information. The Quick Start Program is a one day program that cannot be modified. It was designed to be used when you are in a time crunch and just need a workout.

How do I design a cardio program?

Click on "Create New Workout". Under Cardio select an Individualized Program.
First select your goal, then choose your appropriate cardio level and hit Next.

Design your cardio workout by selecting time, duration, starting date and the days of the week that you would like to work out, then name your program.
After you have created the program, go to My Workouts. Open up the program by selecting the name and then check the days where you would like the cardio program to appear on your calendar. From there, click Add To Calendar link and your programs will then be added.

If you just need one cardio workout for the week, select Quick Start Program:

First, select fitness type and goal and click Continue.
Note that this is a three-day workout for one week only. Select a starting date and the days of the week you would like this workout to appear on your calendar.
Once all of the information has been entered, a three-day program will be created that cannot be modified. It was designed for when you are in a time crunch and just need a workout.

How do I change my cardio program?

Unfortunately, you cannot change a cardio program. However you can design a new cardio program by clicking Create New Workout.

How do I delete my cardio program?

Go to the My Workouts section. Click on the cardio program you would like to delete, and click Delete This Program. This will delete the exercise program and remove it from your exercise calendar.

How do I move my cardio program to another day?

Go to your exercise calendar. Hover over the icon of the exercise day you would like to move. Simply drag and drop the icon to the day where you would like the exercise program to appear.

How do I know what exercise to do for my cardio program?

You have the power to decide the best cardio workout for you! This could include jogging, biking, swimming, stationary equipment, or exercise DVDs to name a few. The important factor here is to keep track of your heart rate also known as Beats Per Minute (BPM).

How do I find and track my heart my heart rate or BPM?

The easiest way to track your BPM is to locate your pulse on your neck or wrist with two fingers and count for six seconds, then multiply by ten. This will give you your BPM.

Exercise- Walking Program

How do I design a Walking Program?

Click on "Create New Workout". Under Walking Program select "Weekly Program" and select your walking level. Set your program duration in number of weeks, starting date and days per week you would like to exercise. Finally, name your workout. You can go to your Active Workouts, click on your new walking program and select the days of the week you want to walk. Hit Add to Calendar. You can then view your walking program by clicking on the walking icon on the calendar.

How do I change my Walking Program?

While you cannot change a walking program, you can easily design a new one by clicking "Create New Workout."

How do I delete a Walking Program that I designed for multiple months all at once?

To delete a Walking Program, click on My Workouts. Click on the walking program you would like to delete and hit Delete This Program. This will delete the exercise program and remove it from your exercise calendar.

How do I move my Walking Program to another day?

To move your walking program scheduled for one day to a different day, go to your exercise calendar. Hover over the icon of the exercise day you would like to move. Simply drag and drop the icon to the day where you would like the exercise program to appear.

How does the walking program I entered affect my Calories burned totals?

Within the Activity Log, you can select the type of activity you performed, the variation and the duration, and the system will calculate the number of calories burned. When you click save, these calories will be added to your Summary tab under Burned Exercise for your daily Calories Burned totals.

Please note that the Active Workouts under your Exercise tab do not automatically add calories burned to your activity log. You will still need to enter each activity separately into your log for it to show up under Calories Burned. We suggest selecting Cardio Training for type, then the appropriate activity and duration the best fits the activity from your Calendar.

Exercise- Strength & Conditioning Program

What is the difference between a Individualized Program and a Quick Start Program?

The Individualized Program allows you to customize your workout based on certain criteria and information. The Quick Start Program is a one day program that can not be modified. It was designed to be used when you are in a time crunch and just need a workout.

How do I modify or delete Exercises in my program?

First, when creating your program, be sure to select Individualized Program rather than Quick Start. This will allow you to modify exercise plans.
Click on the exercise icon on your Exercise Calendar. Once it has expanded, you can modify or delete the exercises shown.

How do I design a Strength & Conditioning program?

Click on "Create Exercise Program" and select an Individualized or Quick Start Program.
For an Individualized Program:

First select your goal, and the type of equipment you have available for your workout. Then choose the Days per Week, Duration, and start date for your workout. Finally, name your workout and save.
After you have created the program, go to My Workouts. Open up the program by selecting the name and then check the days where you would like the Strength & Conditioning program to appear on your calendar. From there, click on Add To Calendar. Your programs will then be added.

How do I view the details of each daily program?

There are two ways to view your daily routine. You can click the weight icon on your calendar for the day you want to view, or you may click on the Strength & Conditioning program to the left of your screen under My Workouts. Click on your routine from within the small calendar window.

Either option will open up a window showing your program for that day and allow you to view and edit your individual exercises. Click on any of the exercises, and a screen will open with details for correctly doing the exercise, including a small video of the exercise being performed.

Where do I find the exercise videos?

If you have added a Strength & Conditioning program to your Exercise page, you may view videos for each individual exercise here:

Click on the weight icon on the Calendar day you wish to view.
A view of your daily exercises will pop up. Click the picture of the individual exercise you would like to view.
If it is not already playing, click the video option on the right hand side to see the exercise or stretch performed correctly.

How do I delete my Strength & Conditioning program?

To delete a Strength & Conditioning program, click the My Workouts section to the left of your calendar. Click on the Strength & Conditioning program you would like to delete and then on the Delte this Program link. This will delete the exercise program and remove it from your exercise calendar.

How do I move my Strength & Conditioning program to another day?

Go to your exercise calendar. Hover over the icon of the exercise day you would like to move. Simply drag and drop the icon to the day where you would like the exercise program to appear.

Exercise- Exercise Log

How do I log my activity?

You can log exercises in the Activity Log by clicking Log Exercise from the Summary tab or by clicking Activity Log from the Exercises Tab. We recommend updating the log once a day. However, if you want to log more than once per day, open the saved log from your Log History at the bottom of the log and add any additional exercises there.

I want to add personal exercises that are different from the Exercise Programs that I created or that are not available in the Create Exercise Program.

You can log any activity you like under the Activity Log, including lifestyle and occupation activities such as gardening, walking the dog, household chores, etc. When you log and save your activities, the calories burned will show up Burned Exercise under Calories Burned.

How do I log my steps?

The Step Tracker is located in the Activity Log. Once you select the type of activity you would like to log and the time, an optional field to enter steps becomes available.

How do I log in my miles if I run or bike?

Instead of logging miles, you can log the duration of your run or bike in the Activity Log, which will show up as Burned Exercise under Calories Burned.

Other Sharecare Fitness Support

How do I change my time zone?

Click on My Info on the blue My Progress bar beneath the figure on your Summary page. Select Edit and change your time zone there. Remember to click Save at the bottom when you are through.

How do I join the Sharecare Fitness group? Why is my Group membership pending?

Group Membership for this group is only given to the coaches and experts associated with the program. Participants of the program like yourself are Friends of these Groups and can view the group's postings and activity. Click on the Group icon in your Groups tab to view activity on the Groups page.

How do I make "Friends" with other users on Sharecare?

How can I participate in the Chat Session during the Webcast?

You need to have one of the following accounts to correspond during a Webcast; AIM, Twitter, Facebook or MySpace(any of the icons listed above the Chat session). Just click on the icon you wish to use an you will be able to participate using your login information for that account. If you don't use one of the above services currently, but would still like to participate, the easiest and most private option would be to sign up for an AIM account. You can visit the AIM Website to set that up here: www.AIM.com.

How do I reset my start date?

Currently, the system does not support rolling back your start date. We understand the desire to have this and have escalated the request for this enhancement to our internal teams. In the meantime, we suggest that you set your new program starting weight to your current weight and begin your program from that point with the time left. Congratulations on your progress so far!

I am having problems with the program on my mobile device.

Through our testing we have found that all aspects of the site are supported on mobile devices. Please ensure that you are using the most recent version of the Internet browser on your device. You may be able to find an upgrade for your browser in your devices associated application store. If you are using an iPhone or iPad, these devices do not support Flash, which this program requires to work properly. In order to utilize this program you will need to use a device that supports Flash.

How do I send in my doctor's note/physician waiver for the program?

If you have access to a computer scanner, scan the document and attach it to your reply to this email. If not, you can fax the form to us at 404.671.4002. Please send ATTN: Customer Support on the cover page.

Is my information on Sharecare secure?

The following information is from Sharecare's Privacy Policy:

"Protection of Information. No data transmissions over the Internet are completely secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us or others over the Internet. You transmit such information at your own risk. Once we receive your transmission, we make reasonable efforts to ensure the security of our systems. We use firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls or secure server software. http://www.sharecare.com/static/privacypolicy

I'm having trouble viewing videos or Webcasts on the site.

While this may be a function of your internet bandwidth, especially if you are on a dial up connection, some users have found improved results by getting a free upgrade to their Adobe Flash Player plug-in for their internet browser. You can find the latest version here: http://get.adobe.com/flashplayer/

Get expert answers to your health questions

About Us

Frequently Asked Questions

Sharecare Customer Support

Finding Answers to Your Health and Wellness Questions

User Profile Page

Expert Profile Page

Groups

Answering Questions as an Expert

Group Administration

S.O.S. App for Android

Other / General

Log In and Registration

Transformation Nation Plan Support

About the Plan and Getting Started

Ultimate Health Quiz

My Progress

Ultimate Health Guides

Refer a Friend Step

Official Weigh-In Step

Connect With Your Doctor Step

Family Health History Step

Get More Sleep Step

Assess Your Stress Step

Start New Fitness Habits Step

Sharecare Fitness Support

About Sharecare Fitness

Assessment

Summary

Nutrition - Food Log

Nutrition - Menus, Meals and Favorites

Exercise- Overview

Exercise- Calendar

Exercise- Cardio Program

Exercise- Walking Program

Exercise- Strength & Conditioning Program

Exercise- Exercise Log

Other Sharecare Fitness Support

Sharecare Customer Support

Finding Answers to Your Health and Wellness Questions

User Profile Page

Expert Profile Page

Groups

Answering Questions as an Expert

Group Administration

SOS Android App

Other / General

>Log In and Registration

Transformation Nation Plan Support

About the Plan and Getting Started

Ultimate Health Quiz

My Progress

Ultimate Health Guides

Refer a Friend Step

Official Weigh-In Step

Connect With Your Doctor Step

Family Health History Step

Get More Sleep Step

Assess Your Stress Step

Start New Fitness Habits Step

Sharecare Fitness Support

About Sharecare Fitness

Assessment

Summary

Nutrition - Food Log

Nutrition - Menus, Meals and Favorites

Exercise- Overview

Exercise- Calendar

Exercise- Cardio Program

Exercise- Walking Program

Exercise- Strength & Conditioning Program

Exercise- Exercise Log

Other Sharecare Fitness Support