Frequently Asked Questions
Answers to Frequently Asked Questions about Sharecare can be found below. Can't find an answer below? Please Contact Our Support Team.
Sharecare for Professionals
About the Sharecare Health Directory, including Directory Listings and Expert Profiles
- What is the Sharecare Health Directory?
- How did Sharecare get the information that is posted on my Directory Listing?
- Why isn’t my phone number listed in my Directory Listing?
- What is a Professional subscription?
- What are some of the features I’ll receive when I upgrade my Directory Listing to a Professional subscription?
- Why are other local healthcare Providers (HCPs) featured on my Directory Listing?
- Other providers in my practice have Directory Listings or Expert Profiles on Sharecare, but I don’t. How do I get a Directory Listing or Expert Profile?
- The information on my Directory Listing is not correct. How do I change my information with Sharecare?
- If I upgrade to a Professional subscription today, how long will it take until it becomes live and my Expert Profile is live?
- Is there a minimum period for a Professional subscription?
- What are Sharecare’s payment terms?
- What is Sharecare’s refund policy?
- What is Sharecare’s cancellation policy?
- I want to cancel my Professional subscription. Will I receive a refund for the remainder of the month?
- Why didn’t I get a promotional code?
- I just got a promotional code from my professional association. Will I get credit for the months I paid for a Professional subscription at a higher price?
- If I cancel my Professional subscription, will I still appear in the Sharecare Health Directory?
- What if I don’t want to appear in the Sharecare Health Directory?
- How can I remove my Directory Listing?
- What does “Bring On Board” mean?
Customizing Your Expert Profile Page
- Where can I find additional information on Expert-specific profile page actions like Answering health questions?
Sharecare User Support
Finding Answers to Your Health and Wellness Questions
Using Your Sharecare Profile
- How do I share my info on my profile page?
- How do I add/edit info for my bio?
- How do I add/edit my profile picture?
- What are Followers?
- How do I follow other users on Sharecare?
- How do I send a direct message to another user without posting to their public Activity?
- Can I have two different pictures for my profile and thumbnail?
- Why is my profile picture showing up incorrectly (blurry, distorted, etc.)?
- Why are there posts on my wall that I did not post?
- How do I delete posts on my wall?
- What is the "I Recommend" box on my profile page?
- How do I change my Name, Email Address, Password, Street Address, Gender on my Profile Page?
- I don't want anyone else to see my profile. Can I make it private?
- I can't upload my picture, but I know it's on my computer.
S.O.S. App for Android
- What features does the S.O.S. app have?
- Is this app free?
- What devices will the S.O.S. app for Android work on?
- How can I get the S.O.S. app?
- How can I get updates?
- Why can't I find it in Android Market?
- Will the S.O.S. app work on my Android tablet?
- Can I get this app on my iPhone, Blackberry or Palm?
- What happens if I click "Dial 911"?
- Can I access the videos even if I don't have a connection?
- Why does it ask me to download the videos to my SD card?
- Can I move the S.O.S. app to my SD card?
- How do I remove the application?
- Who was involved with building the S.O.S. app?
- What if I have feedback for the S.O.S. app?
- Why do I get the error message "This video can't be played" error message when attempting to view a video?
- What is the purpose of entering "My Info" into the application's settings?
- Why am I asked to grant permissions when I download the S.O.S. app?
Other / General
- Is my Sharecare password secure?
- I lost my login information or password.
- Can I reach you by phone?
- Various forms on the site do not appear for me. Help Request, Share your Story, Become an Expert, etc.
Log In and Registration
- Does my Sharecare login work on DoctorOz.com?
Sharecare Fitness Support
About Sharecare Fitness
- What is Sharecare Fitness?
- How do I get involved with Sharecare Fitness?
- How much does Sharecare Fitness cost?
- How can I communicate with the fitness professionals at Sharecare Fitness?
- Do I need any special equipment to use the Sharecare Fitness application?
- What are the benefits of the Sharecare Fitness application?
- How does the Sharecare Fitness app help me exercise safely and effectively?