A Answers (2)
Online care has been around for as long as doctors have been answering telephone calls from their patients. The 2 new features that make online care even more available and efficient are (1) the ability through the internet to create a medical record that is up-to-date and complete and (2) the ability to use video as well as live chat and phoen conferencing.
Online care has been used for many years by hospitals and doctors. Only recently has the technology advanced to the point that allows patients to communicate with a physician without going to an office.