When both parties are listening without bias, they are open to what the other says and thinks. The doctor shouldn’t have derided or belittled anything you said or asked.
Good listening skills include the following attributes:
• Maintaining eye contact with you
• Not interrupting you
• Leaning toward you while you talk
• Rephrasing what you said for clarity and understanding
• Asking about your feelings and reactions
Find out more about this book:The 10 Best Questions for Surviving Breast Cancer: The Script You Need to Take Control of Your Health