As you scope out the scene, take stock of what you see. Is the line of victims snaking out the door and down the block? Are the ambulances honking furiously while bottlenecked in the driveway entrance? Look for clues of chaos and signs of organization; two emergency departments with similar credentials and capabilities may be wholly different when you show up at the door—and an emergency is a lousy time to learn that you picked the one that's a mess.
Find out more about this book:YOU: The Smart Patient: An Insider's Handbook for Getting the Best Treatment