Listen first or motivational interviewing utilizes the following skills:
•Ask open questions. Invites people to talk and share their perspective.
•Reflect what we hear from people. Communicates understanding.
•Summarize what we hear. Pull together the major points of a conversation.
•Use Affirmations. We want to affirm what we see as positive with people. Communicates encouragement and support.
These simple listen first skills support people feeling supported, understood and respected.