It is often difficult to reach a doctor for a phone call. They are often busy with other patients and you may end up talking with an office nurse. More and more doctors are responding to patient e-mails. However, doctors do not get compensated for phone calls and e-mails and that is often why they prefer to see you in person. Also, your appearance can tell a good deal about your health status that is not discernable in a phone call or e-mail. Accurate diagnoses are better made in-person than by phone or Internet.
Elizabeth B. Burgos, MD
Specialty: Family Medicine
- family medicine
- internal medicine
Location and Office HoursVanderbilt Health Williamson
2105 Edward Curd Ln
Franklin, TN 37067
- BlueCross BlueShield
- BlueCross BlueShield of Tennessee
- Coventry Health Care
- Great-West Healthcare Cigna
- United Healthcare
- Baptist Hospital
- Metropolitan Nashville General Hospital
- TriStar Southern Hills Medical Center
- Trousdale Medical Center
- Vanderbilt University Medical Center
- Williamson Medical Center
How can I determine if a doctor will be easy to reach by phone or e-mail?
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What are the best Web sites for finding a doctor?
CastleConnolly.com lists doctors who have been recommended by other doctors and screened by our physician-led research team. A portion of the website is free and a portion requires a membership fee. Vitals.com offers extensive information on doctors, but they are not screened. The site is free. Healthgrades offers detailed reports on a doctor’s training and for a fee. ABMS.org offers information on a doctor’s board certification.
How can I determine if a doctor will see patients at night or on weekends?
Most physicians will not see patients in their offices or at the patient’s home in the evening or on weekends. Some will, however, and there is a new practice model called Concierge Medicine in which physicians promise greater access for a fee. Typically, if a patient calls a physician after hours, that doctor, or a covering doctor, will respond, discuss symptoms and advise the patient to immediately go to the emergency department at a nearby hospital if it is a critical problem or come in to the doctor’s office the next day if the need is not urgent.
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